Terms and Conditions

1. All terms of the contract between the purchaser and Windowparts Ltd (the Company) are contained in this document. All goods supplied by the Company are covered by statutory rights in line with current legislation.

2. All prices quoted within our price list exclude the cost of carriage. Carriage rates for our standard delivery are £7.05 + VAT for goods under 1kg and £10.05 + VAT for goods over 1kg. Online orders made via our website that are over £100 excluding VAT are delivered free of charge to UK mainland addresses only. The cost of deliveries to other destinations depends on the destination, parcel size and weight. All prices exclude VAT unless otherwise stated.

3. The Company will use reasonable care in arranging delivery. UK carrier deliveries are normally made on the next working day, with the exception of multipoint lock strips, which are normally sent on an express 48-hour UK delivery service. Goods dispatched on pallets are normally sent on a three-day delivery service unless otherwise requested. Delivery times are estimates unless expressly agreed otherwise. The Company will not be liable for delays caused by circumstances beyond its reasonable control. Nothing in this clause affects a consumer's statutory rights, and the Company remains responsible for goods until they are delivered to the consumer where required by law.

4. Our policy is to continually improve products, including their design and development, production methods and materials used. We therefore reserve the right to change product specifications, but we will not make any significant alteration to your order without your prior agreement in writing or by email.

5. If you are unhappy with the goods for any reason, please contact the Company as soon as reasonably possible after receipt of the goods so that we can investigate your complaint. All complaints will be treated on their merits. This does not affect your statutory rights. Consumers may have the right to reject faulty goods within 30 days and may have further rights to repair, replacement, price reduction or refund under the Consumer Rights Act 2015.

6. If goods are returned with no defect, a handling and restocking fee of 20% of the original invoice value may be charged where the return is made by a business customer or is otherwise outside a consumer's statutory cancellation rights and has been accepted by the Company at its discretion. No restocking fee will apply to a valid consumer cancellation.

7. Where you are acting as a consumer and the goods are ordered by distance-selling methods, such as telephone or through our website, you may normally cancel the order by notifying us within 14 days after the day on which you receive the goods. You do not need to give a reason. After notifying us, you normally have a further 14 days to return the goods. Certain goods, including goods made to your specification or clearly personalised, may be excluded from this right.

8. Where you cancel a contract under term 7 above, you are responsible for returning the goods at your own expense unless the goods are faulty, incorrectly supplied, or we have agreed otherwise. The Company will refund monies due in accordance with current consumer legislation. Refunds will normally be made within 14 days of receiving the returned goods or evidence that they have been sent back, whichever applies under the legislation. Where required by law, the cost of the standard delivery service will also be refunded.

9. For business customers, the Company retains title to all goods supplied until those goods have been paid for in full. Risk in the goods passes in accordance with the agreed delivery terms. Consumer rights relating to ownership and risk are unaffected.

10. Payment for goods can be made by cash, credit/debit card or BACS payment.

11. The Company operates credit accounts and carries out credit checks before any account is opened. If your company is offered a credit account, the terms must be strictly adhered to. Net monthly accounts must be paid within the first five days of the month in which payment falls due. All applicants for credit will be informed of the Company's decision in writing, by email or by telephone. The Company reserves the right to withdraw credit from any customer who does not operate their account within the specified terms. If legal or other recovery action is required, the Company may seek recovery of reasonable costs where permitted by law. For qualifying business-to-business debts, the Company reserves the right to charge statutory interest and applicable debt-recovery costs under the Late Payment of Commercial Debts legislation. Statutory interest is currently 8% above the Bank of England base rate where no different contractual rate applies.

12. The Company will pass on applicable guarantees provided by its suppliers where appropriate. These guarantees are subject to the relevant manufacturer's or supplier's terms and conditions. Any such guarantee is in addition to, and does not affect, a consumer's statutory rights.

13. No waiver by the Company of any breach of these Terms and Conditions shall be treated as a waiver of any subsequent breach. The Company will not be responsible for delay or failure to perform its contractual obligations where caused by circumstances beyond its reasonable control, subject always to any rights which cannot legally be excluded.

14. For business customers only, the customer shall indemnify the Company against reasonable losses, claims, costs and expenses arising directly from the customer's misuse of the goods, breach of contract or negligence, except to the extent that such loss was caused by the Company's negligence or breach of contract. This clause does not apply to consumers.

15. Force majeure: the Company shall not be liable for failure or delay in performing its contractual obligations where this is caused by circumstances beyond the Company's reasonable control. This does not affect a consumer's statutory rights.

16. Confidentiality and data protection: each party shall ensure that personal data is handled appropriately and in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

17. Any dispute arising from these Terms and Conditions shall be subject to English law. Where the customer is a business, the courts of England and Wales shall have jurisdiction. Consumers retain any rights they have to bring proceedings in the courts applicable to them.

Updated September 2026