Delivery Charges

(INCLUDING PACKAGING & HANDLING CHARGES)

All prices quoted within our price list exclude the cost of carriage.

Carriage rates for our standard delivery are:

• Goods under 1kg - £7.05 + VAT
• Goods over 1kg - £10.05 + VAT

This delivery charge includes all packaging & handling costs

Online orders made via our website that are over £100 excluding VAT are delivered free of charge to UK mainland only.

Orders completed before 1pm will normally be shipped the same day (Monday to Friday), orders made after 1pm will be sent the next working day.

Our regular postal service is via Parcelforce 24 hour delivery, smaller items may be sent by Royal Mail first class recorded delivery. A signature will still be required if your goods are sent this way.

For international orders from outside the UK, please contact our Windowparts team using whichever contact method you prefer.

Our standard next-working-day service may not be available for offshore destinations, the Scottish Highlands, Northern Ireland, Ireland or the Channel Islands. Additional delivery charges may apply. We will confirm any surcharge before accepting or dispatching your order and will not collect an additional payment without your agreement.

All carriage deliveries are for next working day to most mainland UK destinations, providing the order is placed by 1pm (Monday to Friday) and the goods are in stock.

Delivery dates are estimates unless expressly agreed otherwise. We will take reasonable steps to deliver your order on time and will assist if a carrier delay occurs. Nothing in this policy affects your statutory rights, including the requirement for goods to be delivered within the agreed period or, where no period has been agreed, within 30 days.

Goods dispatched on a pallet are normally delivered within three working days unless otherwise agreed. Delivery dates are estimates unless expressly agreed otherwise. If a delay occurs, please contact us and we will assist with your delivery. Nothing in this paragraph affects your statutory rights.

Refunds/Returns

If goods are faulty, damaged, incorrectly supplied or not as described, please contact us as soon as reasonably possible. We may request your order details and photographs so that we can arrange an appropriate repair, replacement or refund. This does not affect your statutory rights.

A 20% handling and restocking charge may apply to approved returns of correctly supplied, non-defective goods purchased for business purposes. This charge does not apply where prohibited by law, including valid consumer cancellations.

Consumers who order online or by telephone may cancel most orders by notifying us within 14 days of receiving the goods. After notifying us, you have a further 14 days to return them. You are responsible for the cost of returning unwanted goods unless they are faulty, damaged or incorrectly supplied. We will refund eligible payments, including the cost of standard delivery where required by law, within 14 days of receiving the returned goods or evidence that they have been sent back, whichever occurs first. We may reduce the refund if the goods have been handled beyond what is necessary to inspect them.

Click and Collect

WindowParts Ltd offer a 'click & collect' service for products bought via this website, no delivery, packaging or handling charge is applicable if this service is used, Choose this option on the checkout page and you will receive an email to let you know when your goods are ready to collect, pickup times for this option are between 8:30am & 4:30pm Monday to Friday. This service is currently only available at our Luton branch, for other branches please phone or email first for availability.